سياسة الاسترجاع و الاستبدال

Return and Exchange Policy: Your satisfaction with the products you purchased from our store is important to us. Returns, refunds, and exchanges are subject to the following policies: - Please provide us with the order number and original purchase receipt when returning or exchanging. - The product must be returned/exchanged within 7 days of receiving the product at the latest. - Orders can be canceled before the product is shipped free of charge by contacting customer service and providing the order number, and the paid amount will be refunded to the original payment method or via bank transfer. - If the product has been shipped but the customer refused or was unable to receive the order, the shipment will be returned to us. The return cost will be deducted from the total refundable amount. The customer can always place a new order when they wish. - If the customer wishes to return the product: they must contact customer service via phone/WhatsApp (0556435655) or email [email protected] to inform us of their return request and receive a return label. The return or exchange request is considered canceled if the products are not delivered to the shipping company within 3 days at the latest. - Returns and exchanges due to manufacturing defects or order errors are free of charge. - The cost of return and exchange due to the customer's wish to return/exchange is payable by the customer. - The product must be in its original packaging, unused (in case of factory defect), with all accessories when returned. - If it is found after inspection that the product was not used and is in its original packaging with all accessories (saleable), the refund will be processed to the original payment method or via bank transfer within 7-10 working days. - In case of exchange for another product, the alternative product will be specified, the shipping cost will be deducted in both directions, and the difference will be refunded to the original payment method within 7-10 working days. - Currently, products can only be shipped to addresses within Saudi Arabia via Aramex. - Please wait 4-7 working days to receive your product from the date of shipment. General exceptions not covered by the factory warranty: 1. Defects or malfunctions caused by consumer misuse, failure to follow installation and usage instructions, negligence, accidents, vandalism, maintenance not in accordance with the product's recommendations, or neglect of maintenance. 2. If serial numbers are tampered with or altered. 3. Paint defects, scratches, and issues caused by inaccurate non-authorized factory installations. Please refer to the user manual before installation.